Effective Date: March 15, 2022
Customer Provided Information
We may also collect and store personal information that you provide to us about other people. If you use our Service to send others (friends, relatives, colleagues, etc.) a Gift Card, a product, information that may interest them or messages (such as invitations) through our system, we may store your personal information and the personal information of each such recipient.
Automatically Collected Information/Cookies
We automatically collect information from your browser when you visit the Site and/or use the Service. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us and the referring website address.
When you visit the Site and/or use the Service, we may assign your computer one or more cookies to facilitate access to the Site and/or Service, as applicable, and to personalize your online experience. Through the use of a cookie, we may automatically collect information about your online activity on the Site and/or in connection with the Service, such as the web pages you visit, the links you click on and the searches you conduct on the Site and/or in connection with the Service. A cookie is a piece of data stored on your hard drive containing non-personally identifiable information about you.
Our Web Sites use the following types of cookies for the purposes set out below:
- Strictly Necessary Cookies
- Analytics and Performance Cookies
- Functionality Cookies
- Social Media Cookies
- Targeting or Advertising Cookies
We may use third-party advertising companies to help tailor content or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount). Any information that these third parties collect via cookies and web beacons is not linked to any personal information collected by us.
We may use third-party advertising companies to help tailor content, improve our offerings and to serve targeted ads on our behalf, and on behalf of those third-parties. These companies may employ cookies, web beacons and other tracking technology to track your activities on the Site and/or in connection with the Service, to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount).
In general, users may be able to disable some, or all, of this tracking activity by utilizing the “Do Not Track” setting or similar options within most major Internet browsers. In addition, users may be able to opt-out of this form of tracking utilizing the options made available by the Network Advertising Initiative.
Information from Other Sources
We may also periodically obtain both personal and non-personal information about you from our business partners, contractors and other third parties, and we may add such information to our account information or other information we have collected. In addition, if you access the Service using log-in credentials from another website or service (for example, Google or Facebook), we may obtain both personal and non-personal information from such other website or service, which you may review and adjust within such other services.
Cross Device Tracking
Blackwoods Coffee tracks users’ use of the Service across multiple devices, including personal computers and mobile devices.
INFORMATION USE AND DISCLOSURE
We use information that we collect about you for our internal purposes, including:
- to establish your Customer account with our Service, and to communicate with you about our Service, including products or services that may be of interest to you;
- to support and enhance your use of the Service and provide you with customer support;
- to process your order payments, and deliver the products and services that you have requested;
- to conduct research and analysis about your use of, or interest in, our products, services or content;
- to serve you content and advertising tailored to your interests on the Site and/or associated with the service
- to enforce our Terms and conditions and otherwise manage our business; and
- to perform functions as otherwise described to you at the time of collection.
By submitting your personal information by and through the Site and/or Service, you agree that such act constitutes an inquiry and/or application for purposes of the Amended Telemarketing Sales Rule (16 CFR §310 et seq.), as amended from time to time (the “Rule”) and applicable state do-not-call regulations. As such, notwithstanding that your telephone number may be listed on the Federal trace Commission’s Do-Not-Call List, and/or on applicable state do-not-call lists, we retain the right to contact you via telemarketing in accordance with the Rule and applicable state do-not-call regulations.
We may share your personal information with our authorized Service Providers to provide a number of services related to the operation of our Service, including fulfilling orders, processing payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality and supporting features offered through the Site. In addition, we may share information that you provide to us as well as information that we collect from third parties to serve you ads tailored to your interests on the Site and on other websites or third party services.
From time to time, we may share your personally identifiable information with our strategic and business partners, including our bank, insurance and audit firms, as well as marketing and business development partners. We may share personally identifiable or other information with our affiliates and business partners and across our websites, applications, social media pages and other online platforms. We may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control.
We may disclose such information in response to requests from law enforcement officials conducting investigations, subpoenas or court orders, or if we believe we are otherwise required to disclose such information by law. We also may release personal information where we believe disclosure is necessary to protect our legal rights, enforce our Terms or other agreements or to protect ourselves or others. You hereby consent to the disclosure of any record or communication to any third-party when we, in our sole discretion, determine the disclosure to be required by applicable law, including sharing your e-mail address with third-parties for suppression purposes in compliance with the CAN-SPAM Act of 2003, as amended from time to time, and other e-mail marketing laws. Users should also be aware that courts of equity, such as U.S. Bankruptcy Courts, might have the authority under certain circumstances to permit personal information to be shared or transferred to third-parties without permission.
We may use aggregated non-personal information for internal business purposes, such as improving the Site. In addition, we may share aggregated non-personal information (such as the number of daily visitors to the Site) with any of the above parties. We may also share aggregated information that contains no personally identifiable information with any other third party for any other purpose, including for marketing purposes and for conducting general business analysis.
While we use contractual and other measures to ensure protection of personal information, the laws and regulations relating to privacy and personal information protection in other jurisdictions may not be the same as, or similar to, your local privacy laws. The governments, courts, law enforcement or regulatory agencies in these other jurisdictions may be able to request disclosure of personal information through the laws of these countries.
Some third parties’ embedded content or plugins on the Service, such as Facebook “Like” buttons, may allow their operators to learn that you have visited our website, and they may combine this information with other, identifiable information they have collected about your visits to other websites or online services.
SOCIAL MEDIA WEBSITES AND WIDGETS
If you engage in any interaction with Blackwoods Coffee, other users or any third-party on any social media websites such as Social Media Websites (“Social Media Websites”), you should be aware that: (a) the personal information that you submit by and through such Social Media Websites can be read, collected and/or used by other users of these websites/services (depending on your privacy settings associated with your accounts with the applicable Social Media Websites), and could be used to send you unsolicited messages or otherwise to contact you without your consent or desire; and (b) where Blackwoods Coffee responds to any interaction on such Social Media Websites, your account name/handle may be viewable by any and all members/users of Blackwoods Coffee’s social media accounts. We are not responsible for the personal information that you choose to submit on any Social Media Websites.
In addition, the Service contains Social Media Website widgets and buttons (“Widgets”), such as the Facebook® and Twitter® share buttons. These Widgets may collect your IP address, as well as which page you are visiting on our Site, and may set a cookie on your browser to enable the Widget to function properly. The Widgets are owned and operated by the applicable Social Media Websites. The Social Media Websites operate independently from Blackwoods Coffee, and we are not responsible for such Social Media Websites’ interfaces or privacy or security practices.
Your interactions with the Social Media Pages and Widgets are governed by the privacy policies of the applicable Social Media Websites. We encourage you to review the privacy policies and settings of the Social Media Pages and/or Widgets with which you interact to help you understand those Social Media Websites’ respective privacy practices. If you have questions about the security and privacy settings of any Social Media Pages and/or Widgets that you use, please refer to the applicable Social Media Website’s privacy notices or policies.
The Site and/or Service may contain links to third-party owned and/or operated websites including, without limitation, Social Media Websites, as well as the websites of other third parties. Blackwoods Coffee is not responsible for the privacy practices or the content of such websites. In some cases, you may be able to make a purchase through one of these third-party websites. In these instances, you may be required to provide certain information, such as a credit card number, to register or complete a transaction at such website. These third-party websites have separate privacy and data collection practices and Blackwoods Coffee has no responsibility or liability relating to them.
We use reasonable precautions, including appropriate technical, administrative, and physical procedures, to try to protect collected personal data from loss, misuse, or alteration.
Our Site may contain links to websites owned and operated by unaffiliated third parties. These links are provided as a service to you, and do not constitute Blackwoods Coffee’s endorsement or support of those third parties or their Web Sites. Each third party website has its own information collection and use practices, and we advise you to review their policies.
Blackwoods Coffee is not responsible or liable for third party privacy practices or the content of third party sites. We are not responsible or liable for any breach of security or for the actions of these parties.
Due to the design of the Internet and other factors outside our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties. Any information you provide may be stored and maintained in a Blackwoods Coffee database, either housed at Blackwoods Coffee or with a third party vendor. In the case of a sale, change of ownership or merger involving Blackwoods Coffee or any parent, subsidiary or affiliated company, your information may be transferred to a third party.
Passwords may be used by a Site to protect your personal data. We recommend that you do not share your passwords with anyone, and notify us promptly if you believe your password security has been breached. Blackwoods Coffee will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. Also, if you are using a computer that others have access to, such as one in a computer lab, Internet cafe or public library, always remember to log out and close your browser window when leaving any of our Sites.
In addition, any personally identifiable information or sensitive data that you choose to disclose through any discussion boards or other public online forums hosted on the Web Sites may be collected and used by others. We recommend caution when giving out personal information to others in these public online forums. When you provide information on these forums, you do so at your own risk. Blackwoods Coffee does not take any steps to protect the privacy of information you volunteer about yourself in public forums or other publicly accessible sections of our Web Sites. The information you share may be viewed by any other user of the Web Sites.
We retain Customer Information, certain communications with you, and analytics generated by the operation of our Service (collectively, the “Service Output”) as long as we believe it is necessary and relevant for the operation of our Service. Our Service operates on computers owned and/or operated by third parties and located in third-party data centers in the United States and, possibly in other countries or our own data center(s) and server(s) in the future.
Under certain circumstances we may retain Customer Information after the termination of a Customer account. We do this to ensure that the Service is not interrupted and none of the Service Output is lost due to interrupted Service subscriptions or other unanticipated events. We may also retain Customer Information after a Customer account is terminated to prevent fraud, collect any payments owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms, comply with applicable legal data retention obligations and take other actions permitted by law.
OPT-OUT / UNSUBSCRIBE
To opt-out of receiving e-mail and other forms of communication from us, you can: (a) follow the instructions included in the applicable e-mail message or other communication; or (b) e-mail us at: customerservice@BlackwoodsCoffee.com.
Notwithstanding the foregoing, we may continue to contact you for the purpose of communicating information relating to your request for the Service, as well as to respond to any inquiry or request made by you. To opt-out of receiving Service-related and/or inquiry response-related messages from Blackwoods Coffee, you must cease requesting and/or utilizing the Service and/or cease submitting inquiries to Blackwoods Coffee, as applicable.
ACCESSING, UPDATING AND DELETING YOUR PERSONAL INFORMATION AND RELATED PREFERENCES
At your request, we will: (a) inform you of what personal information we have on file for you; (b) amend the personal information that we have on file for you; and/or (c) remove personal information that you have provided to us, or that we have otherwise collected. You may do so by e-mailing us at: customerservice@BlackwoodsCoffee.com. In addition, if you have an online account with us, you may have the ability to review and update your personal information online by logging into your account. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and, to the extent permitted by applicable law, we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others or would be extremely impractical (for instance, requests concerning information residing on backup tapes).
Please be advised that deleting your personal information may terminate your access to certain features of the Service. If you wish to continue using the full complement of Service features, you may not be able to delete all of the personal information that we have on file for you.
Please be further advised that, after you delete your personal information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.
You may choose not to receive marketing email communications from us by clicking on the unsubscribe link in any marketing email. It may take up to seven (7) business days for us to process an opt-out request. However, please note that we may send you what we consider to be important Service-related messages, customer service responses or other communications relating to inappropriate use of the Service or requests from third-parties to access information in your account, without offering you the opportunity to opt out of receiving them.
You can choose not to share your location data by adjusting the applicable settings on your mobile device (the manufacturer or your service provider should be able to provide assistance).
Cookies and Other Technologies
We will use reasonable efforts to honor any request that we not share your personal information with third parties for direct marketing purposes. You may make such a request by updating your information at www.BlackwoodsCoffee.com or by sending a written request to the address below:
By U.S. mail:
Blackwoods Coffee Company LLC
2136 Ford Parkway #8141
Saint Paul, MN 55116
Attn: Privacy Concerns
CALIFORNIA RESIDENTS: YOUR CALIFORNIA PRIVACY RIGHTS
Under the California Consumer Privacy Act of 2018 (“CCPA”), California residents have certain rights around Blackwoods Coffee’s collection, use, and sharing of their personal information.
Blackwoods Coffee does not sell your personal information and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. Similarly, we do not offer financial incentives associated with our collection, use, or disclosure of your personal information.
If you are a resident of California, you have the right to request to know what personal information has been collected about you, and to access that information. You also have the right to request deletion of your personal information, though exceptions under the CCPA may allow Blackwoods Coffee to retain and use certain personal information notwithstanding your deletion request. You may send your request by email to customerservice@BlackwoodsCoffee.com. We will not discriminate against you for exercising your rights under the CCPA. An agent may submit a request on your behalf, but you must verify that your agent is authorized to do so.
NEVADA RESIDENTS: YOUR NEVADA PRIVACY RIGHTS
Nevada law (SB 220) requires website operators to provide a way for Nevada consumers to opt out of the sale of certain information that the website operator may collect about them. Blackwoods Coffee does not sell your personal information to third parties as defined in Nevada law, and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. If you have any questions regarding our data privacy practices or our compliance with Nevada data privacy law, please contact us at customerservice@BlackwoodsCoffee.com.
EUROPEAN RESIDENTS: YOUR PRIVACY RIGHTS AND INTERNATIONAL DATA TRANSFER
If you are a resident of the European Economic Area (EEA), we collect and process personal data about you only where we have a legal basis for doing so under applicable data protection law, including under the European General Data Protection Regulation (GDPR). The legal bases will depend on the purpose for which we process your personal data. This means we collect and use your personal data only where:
- We need it to provide the services including to operate the Web Site.
- Provide customer support and personalized features and to protect the safety and security of the Web Site.
- It satisfies a legitimate interest (which is not overridden by your rights and interests), such as for research and development, to market and promote the Web Site and to protect our legal rights and interests.
- You give us consent to do so for a specific purpose.
- We need to process your personal data to comply with a legal obligation.
If you have consented to our use of personal data about you for a specific purpose, you have the right to change your preferences at any time.
We note that we are a “controller” for those services where we make decisions on how personal information is used in connection with our services, and we are a “processor” for those services where we only use personal information as allowed by our customers.
Where we make decisions on how personal information is used in connection with our Web Sites, products or services (where we are acting as a controller), we are responsible for the obligations of a “controller” under applicable laws in connection with the processing of personal information – for example, we use this Privacy Statement and other notices to provide you with information about our use of personal information, as required by law. Where we only use personal information as allowed by our customers (where we are acting as a processor), our customers are similarly responsible for the obligations of a “controller” under applicable laws in connection with the processing of personal information.
We may use your email address to send you newsletters or marketing emails. We will ask for your consent consistent with the applicable law when you first provide your personal data. You can opt out by following the unsubscribe instructions included in these emails, or you can contact us at customerservice@BlackwoodsCoffee.com or in writing to Blackwoods Coffee Company LLC, 2136 Ford Parkway #8141, Saint Paul, MN 55116.
We do not knowingly or intentionally collect personal information from children under 18 years of age. If you are not 18 or older, you are not authorized to use the Service. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors.
- Calling us at: 1 (612) 568-7487;
- Emailing us at: customerservice@BlackwoodsCoffee.com; or
- Sending us U.S. mail to: Blackwoods Coffee Company LLC, Attn: Privacy Concerns, 2136 Ford Parkway #8141, Saint Paul, MN 55116.